If you have a question that is not listed here, please feel free to EMAIL US and one of our customer service people will reply as soon as possible.
All sales are final! Items may be exchanged for the same item if "Flawed" upon shipment. contact us within 48 hours of reciept of the item to let us know that you would like to exchange your item. You must include a copy of your original sales invoice and all the items included in the shipment.
*YOU CANNOT return an item if it has been used sexually or damaged due to "human error".
Discrete Shipping and What will appear on your Credit Card bill:
All items shipped will be in a plain brown packaging shipped from PHX INC. Also Your credit card will be charged by PHX INC.
- Orders usually take a full day to process (12 hour period)
- Please note, orders ship and are delivered during business days Monday-Saturday only. FED EX does not deliver on Sunday!
- You will be contacted via E-mail if you order is on backorder.
- Orders made after 2pm PST will be processed the following day.
- Orders placed late Thursday, after 2pm PST, will ship Friday. Items will arrive Saturday for Next day shipment if placed before 12PM NOON PST on FRIDAY. Otherwise they will ship on Monday.
*NOTE: We cannot ship to P.O. Box, Military bases, or Prison Addresses
WE SHIP USING FEDERAL EXPRESS WHICH SHIPS MONDAY-SATURDAY.
* Canada and Mexico orders are subject to Country taxes and duties, these additional costs are your responsability!
- GROUND: $8.00 1-3 days
- 2ND DAY: $17.00
- NEXTDAY: $33.00
- UPS ALASKA & HAWAII NEXT DAY AIR: $37.99
- UPS CANADA & MEXICO STANDARD: $19.00
UPS INTERNATIONAL: $57.00
NOTE: Know your countries rules and regulations! Phallix Inc. does not accept any responsibitly for additional costs imposed by your country or state. All taxes and duties must be paid for by you (the consumer) when you recieve your item. Furthermore, the items we sell are of sexual nature and could be illegal to purchase in your state or country. Please beware that we are also not responsible for items held in customs. So please do your research before placing your order!