Our products are shipped using flat-rate fees from the United Postal System (USPS). Rates are determined using a live connection to their rate system, based upon the size and weight of the collected product in your cart and the shipping address you apply to the order.
We are required by law to also collect a sales tax from residents of California, as we are based there too. Hi neighbor!
Your billing statement may reflect our parent companies name Patriarch Inc or Phx Ca Mcc. but have no fear, that’s us. 🙂
How long until I get my product?
Being made right here in the United States, the product you buy is lovingly made in California by hand and will require time to produce. Each piece is made to order and in most cases will be created within a week’s time. Shipping time will be applied on top of that. We do not create mass quantities, nor do keep any stock on hand for a quick sale. Nor do we have a retail outlet. The fastest shipping option will get you the product as quick as possible, but only after it is created, for you!
While creating works of art like these in California has its own dangers, such as earthquakes, we do everything possible to get your purchased to you unscathed. Sometimes, however, the product we send you gets damaged in the process, and well, that makes us sad too. Send us an email (email@example.com) and a photo of the damage and we’ll get another piece sent to you as soon as possible. We cannot accept used products however. Your replacement part will come to you much faster if we can see that it’s a clean and unused product in your photo, thanks! Our little secret: often we just make and send you another… 🙂
By the way, your name, your order and your address… well, everything about you is just between us. We don’t sell our contacts, heck, we don’t even spam you with sales flyers after your purchase. We already know, that you know who makes the best stuff out there… which is why you bought our products. And we thank you for that! Your information is safe with us. Nor do we store your credit card information, as our processing is securely done offsite, through MIjireh (Now co-branded CloudSwipe).
If for any other reason you’d like to contact us, please do with the form above and thanks for being part of the Phallix Glass family!